Press Release             

Contact: Mitchell Clark
Senior Communications Associate

February 14, 2013  

Medicare Rights Center Releases Report on How to Improve Access to Medication under Medicare Part D
-- Report Highlights Refusals at the Pharmacy Counter; Recommends Simplified Approval and Appeal Processes --

New York, NY—Today, the Medicare Rights Center released a report on how to streamline the Medicare Part D appeals process for older adults and people with disabilities. The report, Medicare Facts and Faces: Refused at the Pharmacy Counter—How to Improve Medicare Part D Appeals, examines challenges faced by Medicare beneficiaries refused prescribed medications at the pharmacy counter and offers the following key recommendations:

“The needs of a growing aging population coupled with the increased use of utilization management tools, like quantity limits and prior authorization, demand a more straightforward Part D appeals system,” said Joe Baker, President of the Medicare Rights Center. “It is imperative that a beneficiary denied a medication at the pharmacy counter knows the reason for that denial so he or she can act quickly to get access to the prescribed medication or another medication a doctor may recommend.”

Each year, the Medicare Rights Center receives thousands of calls from people with Medicare, their caregivers and service providers looking for help with Medicare appeals and coverage issues. In most cases, a beneficiary first learns that they will have difficulty obtaining their medication when they attempt to fill a prescription and are refused at the pharmacy counter. From there, the responsibility falls entirely on the beneficiary to determine how to obtain needed medication.

Baker continued, “The current process causes many beneficiaries to experience delays accessing their medications, if they access them at all. We must equip beneficiaries with the right information at the right time and minimize the steps required to appeal a plan’s denial. Only then will the right to appeal be fully realized.”

The report is available at:

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Medicare Rights Center is a national, nonprofit consumer service organization that works to ensure access to affordable health care for older adults and people with disabilities through counseling and advocacy, educational programs, and public policy initiatives.


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