Colleen’s mother Maureen was abruptly dropped from her Medicare drug plan because of an error regarding her change of address several years before, and her essential medications were no longer covered. Maureen, who has a limited income, was forced to pay out of pocket for the costly prescriptions she desperately needs.

A Medicare Rights counselor worked persistently with Maureen’s drug plan and Medicare to fix the problem and make sure her drug coverage was reinstated. Medicare Rights also ensured that Ms. M was reimbursed for the out-of-pocket costs she paid when she was left without coverage. Finally, her counselor helped her enroll in assistance programs for people with low incomes that help pay health care and prescription drug costs.